These instructions are specific to iPhone. See below for Android password reset via the web.
If you're logged in:
- Tap the Settings gearbox button in the upper right-hand corner of the Pay screen
- Select Profile
- Scroll down to the password field and enter your new password
- Tap Update Profile
If you're logged out:
- Open the app and tap Log In
- Tap Forgot Password?
- Enter your e-mail address and we will send you an automated e-mail with a temporary password
- Log in with your temporary password and change it to your new password
You can also reset your password online at www.thelevelup.com/login (applicable for iPhone and Android users):
- Log in at www.thelevelup.com/login
- Click on "Don't know your password? Reset it super fast." and enter your e-mail address
- Click Reset Password
- Check your e-mail and follow the link to reset your password
If you have any issues, shoot us an e-mail at firstname.lastname@example.org.